Velor suit with palazzo (insulated)

45% cotton, 10% viscose, 35% polyester, 10% elastane

Washing

• Before washing, fasten all zippers, loosen the clips at the waist and sleeves.
  
• Wash the product from the outside (do not turn it inside out) to avoid the formation of wrinkles.
  
• The optimal washing temperature is up to 30°Cand the mode is delicate, speed - low low.
  
• Use mild detergents without aggressive components.
  
• When hand washing Do not rub or twist product - this can damage the pile and deform the fabric.

   

Drying

• Do not tumble dry - velor does not tolerate high temperatures.
  
• For natural drying, lay the product out on a horizontal surface with a towel to remove excess moisture.
  
• Do not hang a wet product on hangers - This can lead to stretching and deformation.

   

Ironing

• It is not recommended to iron velor. High temperatures can leave marks or damage the pile.
  
• If you need to remove wrinkles, use steameror a steam iron without touching the fabric.

   

Additional tips

• After washing, gently smooth the pile with your handsto restore softness and shine.
  
• If the pile is crumpled, use a a brush with soft bristles to restore the surface.
  
• Store velor suits on hangers with wide hangersand keep them unfolded.
  
• Avoid storage in a folded state and rubbing against rough surfaces (such as bags or backpacks) to prevent scuffing.

Delivery within Ukraine:

• We deliver within Ukraine within 2-14 business days from the moment the order is placed.
  Shipments are made by Nova Poshta.
• To clarify the estimated delivery date or to find out about the availability of goods, please contact our managers in Direct Instagram @044garden or by phone +38 (068) 826-65-20.
• We offer two payment options:

1) Full payment online (made when placing an order on the website via convenient online payment services)
2)Cash on delivery with a 400 UAH prepayment (after placing your order, you will receive an SMS with payment details for the prepayment).

Important: If payment is not received within 5 days, the order will be automatically canceled.

• !!! If you refuse to accept your order, the prepayment is non-refundable, as it covers the costs of logistics, packaging, and order processing. 

International shipping:

• We deliver worldwide (except for aggressor countries) using Ukrposhta or Nova Poshta.
• Delivery time depends on the remoteness of the country.
• !!! Once the package has crossed the border, we no longer have access to its tracking information—you can check the shipment status yourself using the tracking number.
• International delivery is carried out only on condition of full payment for the goods and delivery (in accordance with the carrier's rates).
• Please note: in the event of loss of a parcel by postal services, the carrier is liable.

Return and Exchange Policy
You have the right to exchange or return an item within 14 days of the purchase date or the date you received your order. This period begins on the date you actually receive the item.

Items from the Basic and Homewear category (044UNDER) are NOT eligible for exchange or return.

product condition requirements In order for an exchange or return to be possible, the product must meet the following conditions:

– preserved marketable appearance and shape of the product;

– intact labels, tags, packaging, and other components;

– absence of foreign odors, contamination, or damage that occurred after purchase;

– the product has not been misused and has not undergone chemical or mechanical treatment.

Return Policy!!! To return an item, you must fill out the return form included with your package or use the online version. The form includes information about the item, the reason for the return, and your contact details.

refunds Once the seller has received and inspected the item, the refund will be processed within 7–10 business days.
Please note: refunds will only be issued once it has been confirmed that the item meets all condition requirements. If the return policy is violated, no refund will be issued.

product exchange Exchanges are made for similar products if the size, color, or model you are interested in is available. If the desired product is not available, you can request a refund.

Legal framework
Returns and exchanges are carried out in accordance with the Law of Ukraine "On Protection of Consumer Rights" and current Ukrainian legislation.

Additional recommendations
For quick processing of your return, we recommend:

– check the completeness and condition of the goods at the post office or immediately upon receipt;

– keep the packaging and tags until the inspection is complete;

– If you have any questions or require clarification, please contact the brand managers.